Privacy Policy

Direct Task Holdings LLC. Last updated: June 13, 2026.

This Privacy Policy explains how Direct Task Holdings LLC collects, uses, shares, retains, and deletes personal information when you use the Direct Task app and related services.

Data We Collect

We may collect account information such as name, email address, phone number, role, profile photo, authentication provider, and account status. We may collect location and address information you provide for jobs or provider profiles. We may collect task posts, booking details, proposals, messages, reviews, support requests, reports, device notification tokens, payment status, refund details, and app activity needed to operate the marketplace.

How We Use Data

We use data to create and secure accounts, match customers and providers, show provider profiles and reviews, create bookings and open job posts, process payments and refunds, send service notifications, provide chat, resolve support issues, moderate abuse, prevent fraud, comply with law, and improve reliability of the app.

Third-Party Providers

Direct Task uses service providers to operate the app, including Firebase and Google Cloud for authentication, database, functions, and notifications; Google Sign-In and Sign in with Apple for login; Google Maps and place services for location selection; Cloudinary for image upload and storage; and Stripe for card, Apple Pay, payment, and refund processing.

Payments

Direct Task does not store full card numbers in the app database. Payment details are handled by Stripe and Apple Pay where available. Direct Task may store payment intent IDs, payment status, refund status, amount, currency, booking IDs, and related metadata for customer support, accounting, fraud prevention, and dispute handling.

Location, Photos, and Notifications

Location is used to select job addresses and match nearby service providers. Photos are used for profile images and optional job/task images. Notifications are used for booking, payment, chat, review, and service updates. You can control iOS permissions in Settings.

Sharing

We share limited profile, booking, task, location, message, and review information between customers and providers when needed to complete a task. We may share information with service providers, legal authorities, or safety partners when required to operate the app, comply with law, prevent fraud, enforce terms, or protect users.

Retention and Deletion

We keep personal information for as long as needed to provide the app, comply with legal obligations, resolve disputes, process payments/refunds, prevent fraud, and enforce agreements. You can request account deletion in Profile. We delete or anonymize personal account data unless retention is legally or operationally required.

Children

Direct Task is not intended for children. Users must be old enough to enter a binding agreement in their location. We do not knowingly collect personal information from children.

Contact

Privacy questions, data requests, and deletion questions can be submitted through Contact Us in the app or by email at support@directtaskholdings.com.